Data Protection

aeg365Privacy Policy

Your trust is our most valuable asset. aeg365This page clearly explains how the information you provide is collected, used, and protected.

Last updated: January 2026

1What information do we collect?

aeg365We collect certain information at various stages — from opening an account to playing games. We only collect what is genuinely necessary to provide our services. No unnecessary information is ever collected.

Personal Information

  • Full name, date of birth, and national ID number (for KYC verification)
  • Mobile number and email address
  • Mobile banking account details (Mobile Banking, Nagad, Rocket)
  • Address (where applicable)

Automatically Collected Information

  • IP Address & Device Type
  • Browser and operating system information
  • Site visit times, session duration, and pages accessed
  • Gaming Activity & Betting History

We never collect — and will never collect — your mobile banking PIN, password, or OTP.

2Purpose of Data Use

aeg365Information collected is used for specific, transparent purposes. Below is a breakdown of what we collect and why:

Data Types Purpose of Use
Full name and date of birth Identity verification, age confirmation (18+)
Mobile number Sending OTPs, account recovery, support
Email Notifications, promotions, and security alerts
Payment Information Deposit/withdrawal processing, fraud prevention
IP & Device Information Security monitoring, multiple account detection
Gaming History Responsible gaming monitoring, service improvement

We may also use information to meet legal obligations and to respond to valid requests from government authorities.

3Data Sharing Policy

aeg365 Your personal information is never sold to third parties. However, limited information may be shared with trusted partners to operate our services:

  • Payment Processors: With mobile banking gateways to confirm transactions.
  • Identity Verification Services: To complete the KYC process.
  • Technology Infrastructure: Cloud hosting and server service providers.
  • Legal Authorities: In cases involving a valid legal order or investigation.

These partners are bound by strict confidentiality agreements and may only use your information for the specific purpose it was shared. No one is permitted to use your data beyond our stated purposes.

Your data is never sold or shared with advertisers. aeg365 marketing communications are sent exclusively through our own channels.

4Cookies & Tracking Technologies

aeg365The aeg365 website uses cookies to enhance your experience. Cookies are small text files stored in your browser.

Cookie Type

  • Essential Cookies: Required for login sessions and security — the site cannot function without these.
  • Performance Cookies: Used for page load monitoring and error detection.
  • Functional Cookies: To remember your preferred language and settings.
  • Analytics Cookies: To analyze user behavior and improve our services.

You can disable non-essential cookies at any time from your browser settings. Please note that doing so may limit certain features on the site.

5Data Protection Practices

Protecting Your Data aeg365 We use the highest industry-standard security technology — and we back that up technically, not just in words:

  • SSL/TLS Encryption: All data transfers are encrypted with 256-bit SSL.
  • Two-factor authentication (2FA): An extra layer of security for your login.
  • Firewall and DDoS Protection: Server-level attack prevention.
  • Encrypted Database: Stored data is protected with encryption.
  • Regular Security Audits: Regular audits conducted by third-party experts.
  • Restricted Access Policy: Only authorized personnel can access your data.

In the event of a security breach, we are committed to notifying affected users within 72 hours.

6Your Rights

aeg365As an aeg365 user, you have important rights over your own data. We fully respect all of these rights:

Right to Access

You can request to know what information we hold about you.

Right to Rectification

You may request corrections to any inaccurate or incomplete information.

Right to Erasure

After account closure, you may request deletion of any data held beyond legal obligations.

Right to Object to Processing

You may object to the processing of your data for specific reasons.

Data Portability

You can request a copy of your data in a machine-readable format.

Right to Restrict Processing

You may request a temporary restriction on how your data is used in certain circumstances.

To exercise any of these rights, please contact our support team. We aim to respond within 30 business days.

7Data Retention Period

aeg365 Your data is not kept indefinitely. Each type of information has a defined retention period:

  • Account Information: For the duration of account activity and 5 years after closure (for legal compliance).
  • Financial Transaction Records: Minimum 7 years (as required by financial regulations).
  • Gaming Logs: Up to 3 years.
  • Support Contact: Deleted 2 years after last contact.
  • Cookie Data: After session expiry or a maximum of 1 year.

Once legal retention periods expire, we securely delete your data.

8Children's Privacy

aeg365 Strictly not for anyone under 18. We do not knowingly collect personal data from minors. Age is verified at registration and confirmed through the KYC process before an account is activated.

If a minor is found to have created an account, that account will be immediately suspended and all collected data will be deleted.

If you know of a minor using aeg365, please notify our support team immediately.

9Changes to the Privacy Policy

Our privacy policy may be updated over time due to legal changes or service improvements. When updates occur, we will:

  • We will update the "Last Updated" date at the top of this page.
  • For significant changes, we will send an email or in-app notification.
  • We will make every effort to notify you at least 7 days before any changes take effect.

Continuing to use the platform after a new policy is published will be considered your acceptance of the updated terms. We recommend checking this page regularly.

10Contact & Complaints

For any privacy-related questions, requests, or complaints, our dedicated support team is always ready to help. Reach us at:

  • Email: [email protected]
  • Support Hours: 24 hours a day, 7 days a week
  • Language: Responses available in Bengali and English

If you have a privacy complaint, please reach out to us first. We will respond within 30 business days. If the matter is not resolved to your satisfaction, you may escalate it to the relevant regulatory authority.

Why aeg365Is aeg365's privacy trustworthy?

The Core Pillars of Our Data Protection

256-bit SSL Encryption

Every transaction and data transfer is protected with military-grade encryption.

No Sale of Data

Your personal information is never sold to advertisers or third parties.

Your Control Over Your Data

View, correct, or delete — you have full control over your data.

Limited Staff Access

Only authorized personnel can access the data they need — no one else.

Defined Retention Period

All data is securely deleted after a set period — nothing is stored beyond what is necessary.

Prompt Breach Notification

In the event of a security incident, you will be notified within 72 hours.

About Privacy General Questions

Answers to the most frequently asked questions from our users

No, never. aeg365 We never collect or ask for your mobile banking PIN, OTP, or password. Payments are confirmed through the payment gateway only — your PIN goes directly to your mobile banking app.

Some of our technical infrastructure runs on international cloud servers. Regardless of where your data is stored, the same standards of this Privacy Policy apply and no compromises are made on data protection.

After account closure, financial records must be retained for up to 7 years as a legal obligation. All other personal data is securely deleted once the applicable retention period expires.

Marketing notifications can be turned off from Account Settings. To unsubscribe from promotional emails, click the "Unsubscribe" link at the bottom of any email or contact our support team. Please note that security-related notifications cannot be disabled.

Email the support team with the subject "Data Portability Request". After identity verification, a copy of your data in machine-readable format will be sent within 30 business days.

Your Data Is Secure — Get Started Now aeg365Join

Enjoy the best gaming experience in Bangladesh, backed by a trustworthy privacy policy.

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